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Driving your customer experience

At home, in the office, on the road, at your factory: ESAS makes your environment smarter. We provide all the services that your smart devices need – advice, installation, maintenance, aftersales and staffing for your internet modems, thermostats, smartphones, printers and industrial systems – so you can count on maximum availability of all your intelligent systems to benefit your employees and customers.

Yes, I want smart systems

Why ESAS?

ESAS is a reliable and experienced IT partner for field services, remote services, smart device management, staffing and automation. Thanks to the size of our organisation and our Service Cruiser software, we can support our customers with the right people, processes and technologies.

 
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Over 1450 ICT experts
ESAS has over 1000 field engineers in the Benelux region, so there’s always someone available within a 5-kilometre radius.
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More certainty
Outsourcing your operational services to ESAS reduces your financial and operational risks.
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People
You have access to a team of motivated professionals who know how to deal with issues and do all they can to provide optimal customer service.
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Staffing
Using extra employees when required, at peak times or long term.
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Service Cruiser
Our own cloud software for planning your aftersales services, field services, and the installation and management of all your connected devices.
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Workplace management
Fast servicing of all your office hardware remotely and on site, so your employees are always productive.

Services

Our 1000+ employees are driven by the goal to improve your customers' experience. Together, they offer you the most automated, integrated and high-performance customer service offering available on the Benelux market.

Field Services
Our field engineers are your ideal brand ambassadors. They are well-trained and multi-skilled in order to offer your customers the right skill for the right device at the right time and place.
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Remote Services
By focusing on proactive maintenance and remote support we minimize your price per ticket and break/fix costs.
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Outsourcing
ESAS can deliver technicians working at your premises with your own software tools, or you can choose complete or modular outsourcing to our team, using the ESAS processes and software.
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Software
Our service desk uses ITIL-based ticketing tools and software for remote monitoring and problem-solving. The ESAS field services are based on our Service Cruiser cloud software.
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