Field services

Our field engineers are your perfect brand ambassadors. They are well-trained and multi-skilled in order to offer your customers the right skill for the right device at the right time and place. There is always an ESAS field technician nearby.

Our field service engineers can rely on Service Cruiser, a complete portfolio of field service operations with cloud software for field service management resulting in unparalleled efficiency and customer satisfaction.

 

1450+ field engineers

ESAS has more than 1450 field engineers in Benelux. There is always someone available within a radius of 4 kilometres. Moreover, the field engineers of ESAS are multi-skilled and capable of installing and maintaining a huge range of connected devices. Do you want to launch a new product that requires field services support for your customers? Our training methodology can get our field engineers ready in no time, lowering your time to market.

 

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Quality Assurance

A positive customer experience is essential for customer satisfaction and customer loyalty. That's why at ESAS we pay close attention to the personal development plan and attitude of our field engineers. We select candidates who have the right attitude and keep them up to date with the latest developments in their field. We also guide them on the basis of a weekly KPI report to ensure continuous service improvement. So you can be sure that your customers always receive the best service.

Lower cost per intervention

Your cost per intervention is lower because ESAS makes use of our own Service Cruiser planning software. This provides automatic scheduling and real-time rescheduling of field engineers. The system always sends the most suitable field engineer to each appointment on the basis of a number of parameters, such as location and route, device and skills. In this way we always have the right skill for the right device at the right time and place resulting in more Right the First Time (RTF) interventions.

 

Real-time automated planning with integrated logistics

Our automated dispatching system enables your customer services to run better and more efficiently. All the logistics processes are also real-time integrated in Service Cruiser. Our dispatchers focus on the capacity and exception planning while Service Cruiser takes care of the scheduling. This approach takes your customer services to a higher level.

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