Remote Services

Are you looking for a way to organize your customer services more efficiently at a lower cost per ticket? By focusing on proactive maintenance and remote support we minimize your cost per ticket and break/fix costs. Our service desk uses ITIL-based ticketing tools and software for remote monitoring and problem-solving.

Keep everything up and running

We do everything we can to quickly find the best solution for each of your customers, if possible without any inconvenience to the customer. The Service Cruiser remote monitoring software automatically checks the status of the devices and immediately detects if there is a problem, so that your customers' devices are kept up and running.

 

Remote problem-solving

Our service desk staff are specialists who have remote access to the customer's system. So most problems are resolved very quickly. We only send someone on-site when it is really necessary.

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This means we can limit the costs related to on-site interventions to the absolute minimum. The dispatch of the ESAS field engineers is also automated with the help of our Service Cruiser software.

 

Functionalities include:

  • Remote installations, monitoring, maintenance and support by multi-skilled service desk engineers;
  • Remote resolution of service desk tickets created by smart devices or by customers (via phone calls, online or email);
  • 1st and 2nd line support for every technology;
  • Remote support for field engineers.

 

Want to know more about our remote services?