ESAS improves your customer satisfaction and loyalty by installing, monitoring and maintaining both telecom network infrastructure and smart devices connected to these networks. ESAS has grown into an important player in fiber and coax and works also under the brand names of Spitters, Teletronika and Lomitel. Together our 1500+ employees offer you the most automated, integrated and performant customer service offering available in the Benelux market. ESAS expects a total revenue of €240M in 2020.
In 2000 ESAS started as a conventional infrastructure service provider but gradually we evolved to servicing a wide range of smart devices. Today the range of services includes field services, remote services, outsourcing, projects & solutions and industrial automation. Since 2003, ESAS Automation, formerly known as Solindus, is an expert in industrial automation. ESAS Automation has been assisting its customers with the installation, support and maintenance of their industrial facilities. Our customers come from all industries and include Kraft Foods, ArcelorMittal, Pfizer, Haribo and many more customers.
In January 2016, Service Cruiser became part of ESAS. With this strategic deal, the ESAS Group is ready for the Internet of Things era. Our field service management software offers a complete portfolio of field service operations with cloud-based software. The platform manages and runs field service operations for telecom service providers, utilities, Internet of Things device vendors and mass retailers, all with unparalleled efficiency and customer satisfaction. Service Cruiser is capable of reinventing your field services on a scale far beyond your expectations.
At ESAS the human factor is as important as our technical expertise. Our team consists of motivated professionals with a strong ‘can do’ attitude. Our goal is to support our customers professionally in their projects and services with the right skills and using high added-value technology. We always seek the most cost-effective solution, while maintaining the highest level of quality.
ESAS always aims to automate as much as possible. This means we have fewer manual tasks – for instance for field service planning – which eliminates the risk of errors and enables us to work faster and more efficiently. At the same time, this approach allows us to focus even more on the quality of our services and the support of our employees, both for our remote services and for field services.
ESAS can take responsibility for your entire value chain if needed: we can handle monitoring, remote services and on-site services from appointment booking to bill inserts.
Services and advice
At the start of each collaboration, we work together with the customer to first assess what service they want us to take care of and whether it is necessary to interface with and/or modify processes. Depending on the objectives, budget and situation, the customer can opt for complete outsourcing of their customer services or hire ESAS employees on an ad hoc basis. It is also possible to purchase only certain parts of our services, for example just the remote service desk. This puts our services within the reach of smaller organizations as well. So those who want to can gradually move to full outsourcing.
Bavo De Cock - CEO
Bavo De Cock started his career in the world of finance and became a partner at his own accountancy firm. Since 2006 he has held various positions within ESAS Group. He has a leading role in the growth path of ESAS, realising multiple acquisitions in the past years. As CEO, Bavo has end responsibility for the entire group, making sure ESAS continues to grow sustainably while delivering an excellent customer experience.
Gert De Win - CFO
Bringing with him valuable experience in start-ups, acquisitions and integrations, Gert De Win joined ESAS at the end of 2014 to assist the company in its growth and expansion strategy. Together with the finance team, his aim is to streamline all financial processes, support the M&A activity and provide leading indicators for predicting business performance.
Patrick Block - COO
Patrick Block started his career as a strategy consultant in 2001. He has helped companies all over the world develop their strategies, M&A, and roll out large transformations. He also held various management positions at an international service provider. Patrick joined ESAS in 2017 subsequent to the acquisition of Group TSB. As COO he is responsible for the ‘in-home’ activities across the Benelux. His vision for the continuous growth for ESAS is based on maximizing efficiency, KPI management and the digitisation of internal processes.
Corporate Social Responsibility
ESAS takes its social responsibility very seriously, and aims to run its business as sustainably as possible. We do this for example by donating to good causes and ensuring a diverse and environmentally-friendly working environment. What specific initiatives are we taking?
1. Collaborations with NGOs, foundations and other non-profit organisations
Every year ESAS donates to a number of good causes, such as De Warmste Week (Music For Life), Red Nose Day and Kom op tegen Kanker. We also send IT equipment to a school in Gambia in an initiative set up by one of our employees, and involve our personnel, customers and suppliers in all these campaigns.
2. Attention for diversity
There are over twenty different nationalities working at ESAS. We attend job fairs in different regions together with the VDAB to recruit from as broad a pool as possible. ESAS also offers individual professional development (IBO) programmes in Belgium and work experience placements in the Netherlands, with our engineers supervising these trainees over a three-month period. Ninety percent of the young people who take part in these programmes start permanent employment at ESAS following their placement.
3. Attention for skills development
ESAS has set up its own Academy where employees can follow training courses. Learning the theory is of course essential alongside practical experience, and employees receive financial and practical support to earn their certificates. Engineers can then put their training into practice at our Training Home in Hedel, where realistic work situations are simulated in this purpose-built house. ESAS also works closely with schools in Belgium and the Netherlands, and every year around twenty school-leavers join field engineers for a few weeks to two months to gain as much practical experience as possible.
There’s also the ‘High Potentials Programme’ in which talented and ambitious employees who’ve been working at ESAS for a while already are given the right training to progress their careers within the company.
4. Attention for a safe and healthy working environment
ESAS is SCC-certified for Belgium, the Netherlands and Luxembourg. This means our employees prove on a regular basis that we’re a safe, healthy and environmentally-friendly organisation. We gained this recognition partly thanks to the LMRA (Last Minute Risk Analyse) we carry out for every new work situation. All employees use this checklist to evaluate how safe the work environment is immediately upon arrival, assessing where the hazards are and what risks he or she can avoid.
In order to maintain this SCC accreditation, we organise toolbox meetings several times a year in which we highlight any safety issues. Extra attention is paid to traffic safety in these meetings as many of our employees often spend lots of time on the road. We’re working together with driving specialist Drivolution for this; they keep a close eye on our fleet’s accident statistics and provide drivers with individual training, making corrections where necessary.
5. Corporate governance and honest business
ESAS has a bronze EcoVadis medal. EcoVadis is an international organisation that works out objective business sustainability ratings for companies, and then helps to improve them. Every year ESAS spends three days performing a CSR audit in its efforts to improve our organisation and increase our EcoVadis score.
6. Protecting the environment
The ESAS fleet has an ECOnetic label, meaning that all vehicles emit less CO2 and burn fuel more efficiently. Drivers from ESAS are also learning how to drive more economically, partly thanks to training from Drivolution. And we’re currently looking at how we can replace our existing fleet with cars that run on alternative fuels. There’s already a pilot project with electric bikes for ESAS engineers running in Rotterdam. ESAS has also written its own Service Cruiser software, which helps to limit the number of kilometres driven as much as possible.
Waste is properly sorted and recycled as much as possible in all our Benelux offices, and the head office roof is covered with solar panels. ESAS is also helping other companies and buildings to become more ecological with its recently developed Relighting service, replacing traditional lighting with LED lights.
7. Consumer protection and sustainable customer relations
ESAS has an in-house Data Protection Officer whose duties include monitoring customer and employee data protection (GDPR). We aim to safeguard continuity for customers by offering our employees job security. When the focus of a project changes, employees can follow extra training or we look for a better role for them within the company. Employees are also retained in the event of any takeovers wherever possible.
8. Honest and transparent communication
ESAS aims to provide internal and external communications on a regular basis, including through our internal and external website, digital newsletters, social media. We also provide full and complete information to employees, suppliers and customers in the event of any takeovers, and the management team’s door is always open to everyone. Despite having 2,000 employees, we still maintain the structure and vision of an ambitious SME where everyone can count on sound advice.
ESAS is a reliable partner with a proven track record in field services. The scale of our organization allows us to support our customers with the right people, processes and technology.
Jobs at ESAS
We are always looking for people with the right attitude to become brand ambassadors for ESAS and our customers. Do you have what it takes?
Our people are driven by customer experience. As a team, they go the extra mile to deliver outstanding customer services to your customers every single day.