ESAS Field Services

ESAS employs over 1650 people in Benelux, offering your customers personal service with someone always available within a 3-mile radius. Work schedules are sent out automatically by our ESAS Service Cruiser cloud software, making the service provision extremely efficient:

your customers quickly have the most suitable field service engineer at their door

you pay a lower price per intervention

your customers are kept up to date about their appointment via text message, email and soon also via our ESAS Service app.

Why do I need Field Services?

You sell goods or services but rarely have contact with your end customers. The contacts that you do have therefore provide a unique opportunity to increase your customer satisfaction and connect better with your customers. Outsourcing your Field Services to a specialist improves the experience for your customers and ensures they always receive the best service. Our field service engineers act as ambassadors for your brand.

ESAS Field Services enhance your image with the customer. Our field engineers are highly trained in multiple domains, so they have the right expertise for any device – in the right place at the right time. There’s always an ESAS service engineer nearby to install and maintain your connected devices.

The benefits of ESAS Field Services

ESAS Field Services ensure every effort is made to help your customers quickly, efficiently and personally.

Increased customer loyalty

A positive customer experience is crucial for customer satisfaction and loyalty. ESAS guarantees the quality of your customer service. Field Services are a great way to enhance your image, reputation and brand, and connect you with your customers better.

Help is always available within a 3-mile radius

Over 1650 ESAS employees are ready to provide your customers with personal service. There’s always someone available within a 3-mile radius.

Continuous monitoring of our field engineers

ESAS pays lots of attention to the personal development and attitude of our field engineers. We select candidates with the right mindset and provide them with continuous training so they’re always up to date with the latest developments in their domain. We also keep them informed with a weekly KPI report to systematically raise the level of service provision, ensuring you can be certain your customers are always receiving the best service.

Automated planning

The ESAS Service Cruiser planning software provides an automatic, continuously updated work schedule for our field engineers. The system always sends the most suitable field engineer to every appointment based on a number of parameters such as location, route, device and skills.

Lower cost per intervention

Thanks to the automated work schedule produced by Service Cruiser, we always have the right expertise for the right device at the right time and place. This results in a much higher number of First-Time-Right (FTR) interventions.

Higher Net Promotor Score

Our automated dispatching makes your customer service run more efficiently, and ensures our field service engineers spend as little time as possible travelling around. This approach raises your customer service to a higher level, with your Net Promoter Score (NPS) increasing by 55 points or more.

More comfort for the customer

ESAS is always on the lookout for new and innovative ways to make it as easy as possible for your customers to do business with you. The easier it is, the more products they buy from you, and the more they spend per purchase.

Faster time-to-market

ESAS Field Services are a well-oiled machine consisting of technically proficient and customer-focused employees. You have the full service at your disposal, so you don’t need to do anything yourself – no IT infrastructure and no recruitment.

Do you want to launch a new product which needs field services to provide support for your customers? We get our field engineers up to speed quickly with product-focused training, so your time-to-market is much faster.

Field services as part of your customer support strategy

Individual visits to customers are part of your wider customer service, but we provide support remotely wherever possible to avoid unnecessary costs, see remote services. Any questions or problems can usually be resolved during the first contact thanks to our well-trained helpdesk employees.

Our employees

Our employees go above and beyond to provide excellent service for your customers every day. It’s essential for us that they’re team players who have passion, a results-based approach and a positive attitude.