ESAS offers the total installation service, ensuring a smooth and pleasant experience for the EV driver from request to delivery. Steven Bussé, Project Coordinator, explains: "We make sure that the onboarding process runs as smoothly and efficiently as possible. We plan all the work involved in installing a charge point - such as digging, paving, adapting the meter box, installation and inspection - on a single day. Each Service Engineer is trained in our own ESAS Academy and also has to pass an exam for this. Within ServiceCruiser (our own application), the entire installation process is secured and provided with milestones. Afterwards, the feedback is processed through the Quality Improvement Process.