The older version of Service Cruiser was developed for traditional data centres, but now it’s been fully rewritten for Microsoft Azure Services. And we’re migrating our existing customers to the new cloud version. These migrations will be complete by the middle of next year. New customers can of course start using the new version straight away.
It’s now much easier for all our customers to work with Service Cruiser – not just because it runs fully in the cloud, but also thanks to the standard APIs we’ve developed for service order management, user management and logistics management. These APIs enable you to integrate your processes and systems easily and quickly with Service Cruiser.
As in the past, Service Cruiser is licensed to telecom and utility companies.
Faster to Automation, Augmented Reality and Machine Learning
The rebuilding of Service Cruiser was no small job. Why have we made this effort? We wanted to allow organisations with Service Cruiser to work using a user-friendly, future-proof and scalable cloud platform built on Microsoft Azure. This means we and our customers can take the step to new technologies such as Automation, Augmented Reality and Machine Learning much faster.
As cloud software, Service Cruiser makes it easier to collaborate with other parties, because the software is built fully as a ‘multi-tenant’ system. All users only see their own dashboard, but collaborative agreements between our customers give all greater economies of scale. We can schedule appointments to install various products for the same end customer at the same time, for example, so the field engineer only needs one visit. This improves our service to customers, making it more efficient as they only need to stay at home once.
